Branding, UI/UX for Dispatch Travel, the first and most comprehensive corporate team travel app available. Dispatch synchronizes travel plans among teammates to free up valuable team time, offers refined suggestions, and books flights and hotels straight from the app. In collaboration with 3 fellow students, we had an opportunity to comprehensively explore a corporate problem space and ideate solutions to ease the pain of business travelers. Major credit to Rishara Weerakoon (Vanderbilt University), Adrian Herath (University of Illinois), and Jonathan Wong (Rutgers University-New Brunswick).
Pain Point Exploration for In-House Travel Bookers
How regularly do you book travel for others in a given month?
Do you ever book multiple flights at once in advance?
How do you ensure that you comply with company travel policies?
How often is this updated?
How do you ensure that you comply with client expensing regulations?
How do you make sure you adhere to people’s individual preferences?
Are individual preferences often negated?
What’s the hierarchy of requirements that you need to meet?
What software/websites do you use to book flights and hotels?
Do you book transport in advance for travelers post-flight (or is it their responsibility)?
How do you receive travel requests?
What are all the methods you use to communicate with the travelers you are booking for?
How/do you ensure that all travelers have checked in/arrived at their destination?
Do you account for team time when booking? (This would include having team members travel together, meet at the destination at the same time, or provide a buffer for teams to meet before client meetings.)
Do teams request time allotted to meet once they all arrive at their destination?
How do you account for last minute travel changes?
Are there deadlines when travelers aren’t allowed to make further changes?
Are certain travelers given exceptions to this rule?
Pain Point Exploration for Travelers Who Book
Do you currently use any software/apps for your flight & hotel bookings?
How do you communicate the logistics of your travel with your team members?
Is team time usually something that is accounted for?
Do you think about company travel policies/client regulations when booking your flights & hotels?
How does the approval process for your travel?
Would you feel comfortable providing all your passport/payment details to an app?
Do you currently do this?
What’s most important to you when booking your flight? (Direct vs Layover?, Aisle seat vs window seat?, Wifi on board?, Your airline rewards?)