Pain Point Exploration for In-House Travel Bookers
- How regularly do you book travel for others in a given month?
- Do you ever book multiple flights at once in advance?
- How do you ensure that you comply with company travel policies?
- How often is this updated?
- How do you ensure that you comply with client expensing regulations?
- How do you make sure you adhere to people’s individual preferences?
- Are individual preferences often negated?
What’s the hierarchy of requirements that you need to meet?
- What software/websites do you use to book flights and hotels?
- Do you book transport in advance for travelers post-flight (or is it their responsibility)?
- How do you receive travel requests?
- What are all the methods you use to communicate with the travelers you are booking for?
- How/do you ensure that all travelers have checked in/arrived at their destination?
- Do you account for team time when booking? (This would include having team members travel together, meet at the destination at the same time, or provide a buffer for teams to meet before client meetings.)
- Do teams request time allotted to meet once they all arrive at their destination?
- How do you account for last minute travel changes?
- Are there deadlines when travelers aren’t allowed to make further changes?
- Are certain travelers given exceptions to this rule?
Pain Point Exploration for Travelers Who Book
- Do you currently use any software/apps for your flight & hotel bookings?
- How do you communicate the logistics of your travel with your team members?
- Is team time usually something that is accounted for?
- Do you think about company travel policies/client regulations when booking your flights & hotels?
- How does the approval process for your travel?
- Would you feel comfortable providing all your passport/payment details to an app?
- Do you currently do this?
- What’s most important to you when booking your flight? (Direct vs Layover?, Aisle seat vs window seat?, Wifi on board?, Your airline rewards?)
